Smart Dispatch — The Logistics System That Thinks Like a Human

The most fragile part of any logistics operation is the single experienced person who holds all the institutional knowledge in their head. When they leave, the business breaks. Smart Dispatch captures that unwritten rulebook — the routing logic, priority hierarchies, client preferences, exception handling — and encodes it into an automated dispatch system. Built on Monday.com with Make and Google Apps Script as the automation layer, it handles driver assignment, client notification, job tracking, and exception escalation without human intervention for the majority of cases.